Sigh…oh Lululemon, it’s not me, it’s you. You’ve changed, things are different and I just don’t like this newer version of you. From the moment I received my first Pace Setter running skirt, I’ve been smitten. I’ve worn my ride or die Pace Rival on 1/2 marathons to 50Ks. I’ve amassed a rather size-able collection albeit through Poshmark because Lululemon the past few years has had a very limited color palette the past few years so I’ve been attempting to fill the gaps in my collection by buying second hand.
Older styles were so much brighter and more vibrant and had much better patterns and made better. So while I love these.
This is what they have on option now and to me, the model looks like she’s wearing a full diaper, NOT a good pleat there.
Pre-Pandemic, I would go into the store ever hopeful in finding something adorable and more times than not, I’d leave vaguely disappointed in the amount of pastel hell they offered with nary a cute print. Sometimes, my husband would surprise me with some finds he would score when he used to work across the street from a Lululemon, but again..cute colors and prints were rare.
Not only that, all the styles I love were past styles that they no longer offered. Pace Setters, Sculpt shorts, Om crops, cute Pace Rival 2 prints, fun colors of Swiftlys, these are all no longer an option on anywhere but secondhand. I digress…I decided during the Pandemic to try to support companies directly when I purchase something so when Lululemon sent me an email blast about their sale. I decided to do some shopping and this experience has soured me on Lululemon.
So here is my issue. I’m a pre-baby Lululemon size 4-6. Currently I’m anywhere from a 6-10 because my boobs on loan from breastfeeding. So I thought I would grab a couple of Swiftlys in my current size on sale because I’ve been rotating older Swiftly shirts into my running gear because I can easily nurse with them and I had recently gotten a Swiftly 2 to stroller run with and I was enjoying the fit and material.
Ok….time to vent. This is not my first time ordering a We Made Too Much (which is how they do sales). While they are final sale, typically this doesn’t count if the item is actually damaged. I once had ordered a hat I liked in another color that was sewn too small and upon demonstrating that an adult head doesn’t NOT fit through it, they agreed to refund me and I ended up giving said hat to my 6 year old at the time (it was that small).
I ordered a long sleeve Swiftly and a Cool Racerback and then when my size came up on sale for a Swiftly tank, I grabbed one and a belt bag.
The Swiftly tank shipped but my Belt Bag was cancelled. Bummed, I immediately messaged Lululemon chat to find out if it was available in stores still because you can sometimes call the store directly and have an item shipped. Lululemon directs me to call two stores…which are both closed because of the Pandemic. Reddit came to the rescue and not 5 minutes after I spoke to Lululemon, the bag came BACK on the site and I was able to place the order again.
The Swiftly was ok, but the material was different from the one I had gotten just a month prior, but since I had ordered it with the intention of using it with a hydration pack, I just shook it off.
The long sleeve arrived and the material is just wrong. The arms are itchy and it is covered in pulls from the hang tag and it is in subpar shape.
I message chat again and send photos and the rep agrees it needs to go through the returns process, which involves me submitting paperwork via a form and waiting 5-7 days for a response. I get the form and….it doesn’t work. I try on several different browsers and with Incognito.
I message chat again and they direct me to delete all browser history, cache, and cookies and only then do they agree to send me the form via email. I submit all my information and get this a few days later.
Ok first of all, the original photos I sent were screenshots and those didn’t go through and those WERE jpg and now iPhone photos aren’t enough. Also, unless it’s hiding by some magic…Swiftly shirts have their sizes stitched in the hem and are not white dotted like the interior pockets of the skirts. I sent the size photos with all the batches. I should also note, I began this process THE DAY I RECEIVED THE FAULTY MERCHANDISE and while it was on sale, the damn thing was still over 40 bucks for a shirt.
On top of this, Lululemon won’t publish my negative review of this shirt stating that my reviewing it based on how fragile it is when it’s snagged up without even being worn and the fact it has itchy sleeves is NOT an indication of the items performance. Ok…so I re-write the review again. Guess what….they don’t pass that one live either even though it appears that a lot of other people have issues with snagging from just putting them on.
On top of that, the belt bag that I ordered was sewn poorly and had an inner zipper liner that was so long that the zipper was snagged on itself. Fortunately, I was able to fix that issue with some fabric scissors.
At least when I purchased secondhand Lululemon from people on Poshmark, they’re upfront about flaws and I’m not paying premium prices for factory seconds and after going back and forth with their Guest Education Centre (GEC), which sounds a bit pretentious now that I think about it, I’ve decided that while I will no longer actively shop on their site directly. Instead, I’ll curate vintage pieces from sites like Poshmark and will shop directly with brands that I want to support like Patagonia and XOSKIN.
In the case of Lululemon, I don’t believe that this is Pandemic related as their quality and customer support has been in decline for a few years now. I just think this has been the tipping point for me to see them for who they really are which, is a mid-quality brand with premium pricing.